“The hardest job a leader has
is to navigate among often conflicting goals. Identify them first, and you can
steer a winning course.”
Dilemmas: a word from
the Greek, two assumptions or premises.
Dilemmas are what your boss talks about when he says, "You're in
charge, Fosdick, but make sure Susannah is on board." Managing dilemmas is
what you do. However, you cannot manage what you cannot name.
Poring over the
interviews, researcher’s began highlighting phrases like "we must do a ...
but also b," or "in going after x, we must not lose sight of
y." When he was done, he found nine
"core leadership dilemmas."
They fit any business and any manager, though they may be felt most
keenly at the top.
In those dilemmas that describe your job. What do you do with them?
Notices that pattern these
are all different, but they form a single, central dilemma. Its name: empowerment vs. alignment, the
never-ending balancing act of managerial Board in which you try to give people
independence and authority while making sure they use it in a way you'd approve
of it they asked, which you don't want them to do except, of course, when you
do want them to.
The most important lesson of these dilemmas was seeing that,
fundamentally, leadership is about ambiguities, not certainties like said:
"The dilemmas helped us come to a
different understanding of the roles a leader plays.".
The simple steps are:
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